ok i will not say any company names here. so hopefully the mods dont delete this thread.
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i have a problem with an australian company. They advertised a COP (coil on plug) kit at a special introductory price. Now after a little research i found that the reputation of company is world class. Also the introductory price was cheaper than an overseas competitor that was selling a similar COP but it was using used coils.
so i contacted the company asked them to confirm the price, which they did. then I said ok i want to put in an order. they replied with sorry but waiting on plates before they can make it. and should be in about 1 week. so i wait and then contact again. now they tell me they waiting for the actual coils and it will be a week before they get them. Ok so i wait a little longer. all the while thinking why advertise if its not ready.
now possibly realising that the competitor was selling used parts they contact me again to say if i do not want to wait for long time i can have the kit but with used coils... i reply well it depends on how much they willing to decrease the price by. to which they tell me 10% decrease from the original price. i told me no thanks i will wait for the NEW kit. so after another week i notice they increase the prices of the new Kit to 165% of "introductory price" and a kit with used coils to same as the "introductory price". taking the "introductory price" bit off
finally i get a contact by the company that the new kit is ready and go and do i still want it. i said yep and give me ur banking details and invoice. to which i get an invoice that is 160% of the original "introductory price". or a 5% discount on their RRP.
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Now my question are:
1) is it fair for me to be angry?
2) is it reasonable for me to expect the company to honour their original advertised price? if they do not want to, what options do i have?
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ziad
ziad
Member Since 02 Feb 2009Offline Last Active Sep 27 2011 03:05 AM