JackM

My previous statement now looks more logical as you said your employee screwed up by not removing bearings like he was supposed to. Maybe employee did screw up and the checker thought order was complete. It wouldn't be the first time an employee screwed up and lied to cover a mistake "oh no. I definatly put the new ones in there aswell"

Agreed, and I did some serious ass chewing with them to figure out what happened. The employee which packed the parts had the parts checked off in the shipping list, plus we have 4 new sets of bearings missing from inventory.

With all that we found 1) weight not adding up if 4 bearings are in fact missing, 2) new bearing inventory shows 4 bearings gone, and 3) USPS taking forever to get the package to him suggests to me that someone was looking through that box at customs and was nice enough to not put all parts back in.

I don't know of any other explanation. Due to this, I'm just sending him new parts again and eating the loss.

All of the employees here are very honest and straight forward with me. They wouldn't lie to me about the bearings. Plus, the weight just doesn't make sense through USPS for 4 missing bearings. If their scale is accurate, those bearings were in there.