workshop warranty

[nate108]

i was wondering what kind of warranty i should expect from work done on
my car by workshops.

i had a bunch of things done to my car that i paid for that i have now found out were done incorrectly or poorly.

one example is a poorly fitted throttle body.
i have found a massive leak at the throttle body.
about 2 months ago the workshop in question fitted a block off plate and have obviously not sealed the throttle body properly. surely they should have tested it for leaks after re fitting it?

 

[jase]

i think 3 months is the standard, but at the same time, do you want them working on your car again?

i'd be more inclided to send it to a quality workshop, then send the dodgey one the bill

 

[DOUGMO]

you have to give them a chance to fix it up first

if they dont the go else where. I wouldnt leave it any longer if your going to go back and tell them though

 

[bazeng]

Just go back to them and hope that they show some form of honor in their workmanship.

Better the devil you know!!!

 

[olly]

give them a chance and see how they go about it. you will always be able to tell if they are willing to fix it or deny any wrong doing the moment you bring it up with them!

could always be something the mechanics weren't directly responsible for, eg. part failure

and be courteous!

 

[thirteen]

The place that works on my car gives 12 month / 20,000km warranty
on new parts and labor. They even honored a warranty on a supercharged Commo'
that blew it's diff by doing burnouts outside of the workshop. lol

 

[iluszn]

Most workshops give A form of warranty.

- Part failure is covered by the parts warranty but doesnt mean that the labour will be free.
- Workman ship guarantee. If they have not fitted something properly, Then they will usually rectify it free of charge.

But if you are not happy with something that has been completed, or, has not been completed correctly, Just let them know. If you go in guns blazing kicking and screaming, Then you know how you will be treated. If you go in, just let them know you found this wrong, that you would like it fixed as it was fitted by them and when can you book it in. They will usually be pretty good about it and fix it without any hassle..

 

[3zercrowd]

give them a chance and see how they go about it. you will always be able to tell if they are willing to fix it or deny any wrong doing the moment you bring it up with them!

could always be something the mechanics weren't directly responsible for, eg. part failure

and be courteous!

Most workshops give A form of warranty.

- Part failure is covered by the parts warranty but doesnt mean that the labour will be free.
- Workman ship guarantee. If they have not fitted something properly, Then they will usually rectify it free of charge.

But if you are not happy with something that has been completed, or, has not been completed correctly, Just let them know. If you go in guns blazing kicking and screaming, Then you know how you will be treated. If you go in, just let them know you found this wrong, that you would like it fixed as it was fitted by them and when can you book it in. They will usually be pretty good about it and fix it without any hassle..

^^^What they said......

Go as far as you can, as civil as you can, before you take it further....

Whatever you do dont take the name of the workshop onto public forums.......too much bad stuff has happened in the past on all forums ive been a member of.........

 

[Jonson]

I always remember what my lecturer said to me years ago. "A workshop can pump out good work day after day, but you know they are really good when they look after their mistakes."

 

[JSTYLE]

I always remember what my lecturer said to me years ago. "A workshop can pump out good work day after day, but you know they are really good when they look after their mistakes."

That is so true...

I have had mates go to various shops in and around melbourne, all have been disappointed with the lack of integrity that some workshops have. They just seem to take with one hand and not give with the other!!!!!!!!! and we arent talking 1 or 2 cases.. we are talking 3-5 cases and most of them being destroyed motors due to what they called "fuel contamination".. but anyways...

There has only been 1 workshop that i know of personally that has fixed up a ****** and didnt blame it on something else.

That is RE Customs. Last week, they had a CT9A evo come in for a clutch change, they changed the clutch and all that.. the next day the customer came back and said the car had no power. So they diassembled the intake and found that a bolt was in there and had destroyed the turbo, they have rectified their mistake at no extra cost for the customer. I know of many workshops in that part of town that would of told them to get lost..

Jon

 

[Liberoz]

Many factors are in this equasion like
was the throttle body new bought from them?
If not they would only be responsible for the fitting it, if the throttle body you supplied has leaks was it leaking from the main gasket with 4 bolts to manifold or else where?

It gets hard when there isn't enough communication verbally or physically on the book in work sheet or to the person you booked it with that may answer both sides of your side of the story and the workshops side.

Most workshops honour their own workmanship, but parts bought by by customer else where you will have to see whom you bought those parts from for warranty.

They are correct and civil ways or addressing these issue's with the workshop that will and 99% of the time go ahead smoothly for both parties, I suggest you take this last method.

Its a win win, Good luck with it.