I have to really thank Dan at Springy Motors for helping me out. Since he knows the car pretty well, he knows what it was like before the accident and before it went in for repairs.
The assessors rang him numerous times and apparently tried to put words in his mouth in relation to how the damage was caused to the motors, but it seems like the message got through eventually!
I would have been a shag on a rock without his help, so cheers!
But yeah, customer service from the insurance company has been pretty bloody appalling. It was only when I contacted the ombudsman and consumer appeals that I got taken notice of.
This is the first time I've had to make an insurance claim, I hope its not this much of a pain in the ass everytime.
I really need to learn how to set up the valet mode on my wolf too!