iluszn said:Yes its his insurance company.
If they state that the issue is between yourself and the repairer. Make it clear that this was "The recommended repairer of the insurance company" and this would not have happened if you had have chosen your own repairer.
So it should still be there responsibility to rectify the issue. They may make the repairer pay for the repairs and allow you to take your car to your choice of repairer for the extra damages. make sense? LOL
That's the plan at the moment! It's gone to a "high manager" at Just Car. Hopefully I hear from them tomorrow!